​After confirming your chosen date and experience, a deposit equivalent to 50% of the total invoice amount is required within 48 hours. Once received, your reservation will be officially confirmed. Kindly note that this deposit is non-refundable. Please understand that dates cannot be reserved without the corresponding deposit.

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The final payment is due no later than 7 days prior to the scheduled event. To ensure a smooth process and avoid any delays, please ensure that your dietary requirements and confirmed guest count have been provided by this deadline. This will allow us to finalize menus and make necessary arrangements.

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Booking Availability Bookings for the year 2024 are currently open, and the stated prices are applicable until June 30, 2024. Prices and services for the year 2025 will be officially announced starting July 1, 2024.

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Service Regions 

Our services cover Byron Bay, Gold Coast, Brisbane, and the Sunshine Coast. We are also open to traveling beyond these areas. Please get in touch to coordinate travel arrangements.

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Travel Fees Due to increasing transportation costs, travel fees will apply to bookings that fall outside of The Byron/Ballina Shire:

- Tweed Shire/Coolangatta: $50

- Gold Coast: $75

- Brisbane: $125

- Sunshine Coast: $200

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Minimum Expenditure For bookings in the Brisbane and Sunshine Coast areas, a minimum expenditure of $1,500 is required.

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Cancellations 

In the unfortunate event that a cancellation is necessary, Project Chef will make efforts to find an alternative suitable date. However, please note that the initial deposit is non-refundable in the event of a cancellation.

Cancellations made within 7 days of the event will result in the forfeiture of the entire payment. This accounts for the expenses already incurred, including ingredient costs and the time invested in crafting your personalised menu.

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Rescheduling 

We understand that circumstances might require rescheduling. Changes to the event date can be made up to 30 days prior without any penalty, and the deposit will be transferred to the new date. Changes made after this 30-day window will be treated as cancellations. Please consider the availability, as weekends tend to be heavily booked. If the new date falls under new pricing, the updated rates will apply.

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Gift Vouchers 

When a gift voucher is used as payment, the standard cancellation terms apply once the voucher has been redeemed and the date confirmed via email. Postponements made more than 30 days before the event will allow the deposit to be moved to the new date. For postponements within 30 days, the deposit will be deducted from the voucher. If cancellation occurs within 7 days of the booking, the full gift voucher amount will be forfeited.

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Adjusting Guest Numbers 

If guest numbers change before the event, please notify us promptly. Should the count exceed 10 people, an additional staff member might be required, incurring a cost of $50 per hour for a minimum of 4 hours. A reduction in guest numbers within 7 days of the event does not warrant refunds, as ingredients would have already been procured.

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Menus 

Menus are seasonally crafted and may vary from the sample menus on the website. Your specific menu will be sent approximately 7 days before the event, provided all necessary details have been provided. During busy periods, menu delivery might be closer to the event date. Dietary requirements can be accommodated but must be communicated before the final menu is sent. The menu is at the chef's discretion, and apart from specified dietary needs, individual preferences cannot be accommodated on the event day.

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Menu Requests 

Should you wish to include a particular item on your menu, feel free to inquire. We strive to meet your requests, although certain items may not be feasible and could result in a slight price adjustment if ingredients are more costly.

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Children 

Children under 12 can be included with main courses and desserts at a rate of $50 per person. These arrangements must be made at the time of booking. Unless there are dietary restrictions, all children will receive the same meal.

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Staffing 

For groups exceeding 10 guests, an additional staff member may be necessary to ensure the best experience. This service is priced at $50 per hour for a minimum of 4 hours. The need for additional staff depends on the type of experience booked and will be discussed on a case-by-case basis.